Skip to content

FAQ's

Which charger model do I need?

There is a VELTIUM charger for every need. Whether it's a private or domestic environment, take a look at our charger comparator to find the right charger LITE charger that best suits you. If you are a company or looking for a charger for a public environment, our range of POINT range is what you need.

Are VELTIUM chargers compatible with my electric vehicle?

Our chargers have been designed in compliance with all standards, regulations and requirements of automotive brands, and are compatible with all electric vehicle models on the market. Just make sure that the type of connector is the one your particular car needs.

What is dynamic power control?

Installing an accessory metre or power booster, all our chargers can adapt the vehicle charging power to the instantaneous consumption of the installation and the contracted power, ensuring that the charger receives the amount of power available at any given moment. In addition, thanks to dynamic power management, the power term of the contract can be optimized and savings can be made on the electricity bill.

Can I install a VELTIUM charger outdoors?

Yes, all our chargers are prepared for both indoor and outdoor installation.

Can I charge only with the energy from my solar panels?

Of course! The chargers LITE Uno y LITE Kuboas well as all of the POINTrange, allow to integrate the production of the solar panels in the electric vehicle charging to optimize self-consumption and to realize a more sustainable and economical charging . 

Are VELTIUM chargers suitable for collective installations?

Collective installations require grouped control of the power demand of all the chargers operating at each site, and management of the use of the chargers by each authorized user. The chargers LITE Uno y LITE Kuboas well as all of the POINTrange, allow to optimize the charging of a group of vehicles, facilitating the optimization of the community electrical installation and of the electricity supply contract.

I have a company, how can I manage the recharging of my employees' vehicles at their homes?

With our Fleet-at-home solution you will be able to manage and supervise all the chargers linked to your company, even if they are installed in the homes of each employee. If you want to know more here.

Can anyone disconnect a car during charging?

No, the connectors have a safety system whereby they can only be disconnected if the car is unlocked.

Can I control the charger remotely?

With the models LITE Uno y LITE Kubo connected via WiFi or ethernet, you can send instant commands to start or stop charging and to adjust the maximum power through the VELTIUM App. In addition, you can see real-time information about the charging in progress: start time, energy charged, power...

Can I choose what time to charging?

Of course! Through the VELTIUM App you can program the days and times when you want your charger to be ready for use. LITE charger to recharge your vehicle and even choose a maximum power for each period. This way, you can take advantage of off-peak hours and save effortlessly on your energy bill.

How do I control who can use my charger?

Using the VELTIUM application you can control access to your charger. You can choose if the charger is open to any user, or if they must identify themselves before starting charging

Can I manage several chargers with the same account in the VELTIUM App?

Yes, through the VELTIUM App you can associate and manage more than one charger, all from the same user account.

If I use several appliances while charging my vehicle, will they "blow the fuse"?

Don't worry, thanks to the dynamic power control, all the chargers of the LITE range can adapt the charging power of the vehicle to the instantaneous consumption of the home and the contracted power at any time.

Is it possible to put more than one charger in the same location and have them connected to each other?

Yes, collective installations may require control of the charging of each vehicle depending on the characteristics of the installation and the consumption of the site at any given time. The chargers POINT chargers allow to manage the load individually, ensuring an optimization of the total power available for the whole set of chargers, resulting in savings in the installation and in the electricity supply contract.

How does power control work in collective installations?

There are two modes: Static control y Dynamic control.
In static control, the set of chargers optimizes the distribution of a certain power set in the configuration of the group, depending on the individual consumption of each unit.
In dynamic control, the set of chargers optimizes the distribution of the power available at each moment according to the individual consumption of each unit, the other consumptions of the site, the production of the generation systems (solar panels) and the contracted power at the site.

How do all POINT chargers of the same installation communicate with the management platform?

The range of chargers POINT range of chargers ensures communications between all the equipment at the same site connected to its management platform through any of them. Its advanced local network communications system minimizes the cost of communications installation and provides maximum flexibility in a simple way and without the need for complex configurations.

Can equipment be added to an existing POINT charger installation?

Of course! The system of charger groups of the range POINT range of chargers allows you to scale the size of your installations, adding equipment at any time and matching growth and investments to evolving needs. Each new piece of equipment added will immediately benefit from the advantages of operating in a group from the point of view of power control and communications at that site.

Can the car charger be disconnected during charging?

No, all cars have a locking system whereby the connector can only be disconnected if the car is unlocked. In addition, the chargers POINT socket chargers have a locking system in the socket, so it would also not be possible to remove the cable from the charger.

Can any unauthorized person access the inside of the charger?

No, the chargers are equipped with a vandal-proof system that warns of any unwanted opening attempt. 

Is identification always required to load a vehicle?

This is not necessary if it has been configured for free charging. The configuration can be changed at any time and RFID identification via the charger's reader can be made necessary.

Who can install a POINT charger?

The installation must be carried out by authorized installers, who ensure compliance with current regulations for low voltage electrical installations.
If you are a professional installer and you want to install our equipment, become a VELTIUM partner.

Do I need anything else to install the charger?

VELTIUM chargers are supplied with all the necessary elements for their installation. But we encourage you to consult our Accessories where you will find other elements that can be useful or make charging more comfortable.